The measurements were sent exactly as they requested for sizing, including photos for accuracy. When the shoes arrived, they were too big and she walked out of them. After sending pictures, their reply was "they should fit". The only explanation is craftsmanship or an error. They agreed to take them back at our cost. Which is fine if I change my mind, but not when they messed up. The other alternative was to give us another pair at half price. In the end I paid 65.00 for a craftmanship error.