Shipping is free. We produce your shoes in our boutique workshop in Gaziantep, Turkey. We ship to your address via DHL Express with fast shipping. Delivered to addresses in the United States in an average of 5 days. For countries in Europe, the delivery time is 3 days.
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All responsibilities and payments originating from customs belong to the buyer.
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You can track your order in the "My Orders" tab.
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No. You can order whenever you want without being a member.
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Check the current status of your order on the My Orders tab. If it is in the "Preparing" status, you can cancel it. We do not issue refunds for orders that have been shipped.
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We typically ship in 1-5 business days (Mon-Fri). And you will receive your order in 10-15 business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.
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We sure do! We can ship products to most countries around the world.
Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).
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When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
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Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
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You can use a cloth moistened with water to clean your shoes. You should not expose your shoes directly to water. When the product is wet, it should not be left in the sun, it should not be dried in places where the heat is high, such as near the stove, and it should be worn when it is slightly damp, so that your feet take shape again.
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We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.
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We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
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All shipping payments arising from the exchange belong to the buyer.
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We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at headman@cranium.care to initiate a return or exchange within 14 days of delivery.
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If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
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